A surprisingly lovely exchange...

I have a long list of gripes with power companies:

• Automated telephone answering.
• Call centres in foreign climes (when dealing with english speakers, please employ other english speakers.  Preferably without an accent.)
• 'Customer Representatives' who won't tell you their names.
• The difficulty of querying an incorrect bill.

and so forth.  I'm sure that you could add a whole bunch of irritations to that list.  I needed to call our power company for the new house this morning and was astonished when the following happened...